How to Request a Refund You can request a refund or get other assistance with your Steam purchases at. Now You: Are you a Steam user? Is there a limit to how many games you can refund? But her card had already processed the sale in full so it couldn't be voided. I know this because it told me when I went to return them. Where Refunds Apply The Steam refund offer, within two weeks of purchase and with less than two hours of playtime, applies to games and software applications on the Steam store. If a game goes on sale after your purchased it, can you refund and rebuy it at the cheaper price? Employees wouldn't be calling him all the time for this because most people know what they are buying when they buy it, and those that made a mistake will usually accept it and move on when the policy is pointed out.
They usually refund you within a few hours, but it'll be pending for a few days. With this primer in hand, your next Steam refund should go a lot more smoothly. You can request as many refunds as you want through Steam, but if Valve believes you're abusing the system, it can revoke your right to request future refunds. If, for whatever reason, there's an issue refunding your original payment method, the money will be added to your Steam Wallet. Starting Tuesday, Steam is offering refunds on any title provided you meet the following conditions: You bought it within two weeks, and you've played it less than two hours.
The first change prevents cards from dropping until after you've put at least two hours into a game, by which time you're no longer eligible for an automatic refund. Valve doesn't distribute sales revenue to developers until the end of the calendar month after the sales have been made, meaning devs don't see money from January's sales until the end of February. Charity If you want to host a charity event you need explicit permission from the moderators via. Well, I have a game I bought in January 2015 that only has 9 minutes played and I was wondering if it was possible to get a refund for it. One has a silver code to scratch off and one doesnt. Direct links are not allowed, and you must censor identifying information from screenshots like usernames unless it is essential to the post. The buyer gets the refund in that case.
Because the Steam refund window is typically only 14 days, developers technically don't lose money from refunds—they simply never see the sale in the first place. That new food processor I bought for Thanksgiving that broke on the first use? We do not consider it abuse to request a refund on a title that was purchased just before a sale and then immediately rebuying that title for the sale price. Special people, who we must keep alive so the world can continue to spin, sometimes feel the need to get all up in your shit and everyone else's shit until the air we're breathing smells as shitty as the breath coming out of their mouths. It's also not clear if it will make any concessions to games that are playable in under two hours — to name one popular example, it's entirely possible to go through indie game Gone Home in that time. This was a problem when Steam refunds were first rolled out, but Valve subsequently updated the Steam Trading Card system in two key ways to minimize abuse.
I've worked here for 9 years. Valve requests that you tell them why you need to refund the product. No, playtime and achievements will not be removed from your Steam Community Profile. Certainly a step in the right direction. And it is simple—maybe too much so. Abuse Refunds are designed to remove the risk from purchasing titles on Steam—not as a way to get free games.
This threshold, what Valve calls its 'confidence metric', varies from game to game, and is intended to stem the tide of 'fake' games released purely to make money from farming trading cards. If I were more of a scumbag more than I already am , I could've finished any of those games and then—under Valve's own rules—requested a refund. It remains to be seen however how well this is handled by Valve after all. Select the game you want to refund. You will be issued a full refund of your purchase within a week of approval. Please note that approved refunds may take up to 7 days to process. Is it the second time I buy-and-refund a suspiciously short game? Next, find the game you want to refund in the history list and click it.
I had Valve refund a game I bought at full price so I could buy it at a discount, and I had over two hours and I had it for over two weeks! Originally posted by : Actually, they can only get a refund if it's not redeemed. Can you refund a gift that's already been redeemed? Your question -as it is written- has nothing to do with refunds though? Meant to be there to cover our ass. The request will be reviewed by another Valve employee. Every hour you've put into Dota 2 is legally the property of Valve and may or may not be used against you in the future for the purpose of selling hats. The stops games from dropping cards the moment they're released on Steam. Could you redeem the purchase of the copy you got for yourself? Approved refunds can take up to 7 days to appear in your account — however, refunds to international payment methods may take longer.
If you meet these requirements, Valve promises it will refund you for any reason. Are you also going to be returning season passes for games because they ended up not liking the game enough to even use the season pass? Extraordinary cases are considered on a case-by-case basis. When You Can Refund a Game There are two basic requirements for when you can get a refund: You must have purchased the game in the last 14 days, and you must have played the game for less than two hours. The latest Steam client update its new integration with Steam refunds and the Steam support site, and a has gone live. Steam Hardware Within the applicable time frame identified in the , you may request a refund for Steam hardware and accessories purchased via Steam for any reason. However, if a game was that bad and you pester support nicely enough and persistently enough and get lucky with your support contact Steam support is notoriously awful they may return the game for you and tell you that was the only return you're allowed to have and they will not be repeating it. That's just good customer service.
In the top right corner of the Steam client will be your Steam username. This is a subreddit to discuss GameStop related things, such as weekly deals, preorder bonuses, ect. The request will be then sent to Steam, who will reply to you soon. Yes, but the refund request will need to be initiated by the gift recipient. Locate the game you want to refund in the list and click it. Third party developers need to add refund options to their games before this option becomes available for non-Valve developed games.