I have a Yahoo email account. If you have access to the email address listed, click Yes, send me an Account Key. I consider myself an entry level-to-novice computer user and don't know where else to turn. That has improved to occasionally, since the Malwarebytes clean-up. Click the Security tab, and then click a security zone Local intranet, Trusted sites, or Restricted sites.
If you've tried using the Password Helper and weren't able to get access to your account, other recovery options may not be available. I click on ' Don't have access to alternate email'. For further information, click this. Browse other questions tagged or. I have also tried resetting Firefox, and that hasn't worked either.
To add a website to a security zone 1. . Thanks to jscher2000 for the suggestions as well. Thanks in advance for any and all help. This did not help with Yahoo mail.
My Windows 10 uses a secondary security sign-in measure of texting my phone with a four digit code to enter into the Windows 10 sign-in box. You'll see your alternate email address. I also use Rackspace for my company email account and had problems with it. Problems Using Yahoo's Account Key Yahoo Account Key is intended to make your life easier. Follow the instructions given in the Account Recovery Wizard. If you can receive text messages to the number listed, click Yes, text me an Account Key. I mistakenly thought simply having just a Yahoo account was a good idea and I stopped using that other account.
I have tried your suggestions of bypassing Firefox's cache, using ctrl + shift + r, clearing Firefox's cache, and removing all Yahoo cookies per your methods described, and have tried reloading the page, for which it still does not work. When I try to login, Yahoo demands that I verify access through an alternate email account. I downloaded Firefox and things got a little weirder. I can use all of my other search engines to get into Yahoo, but not Firefox. I have also tried resetting Firefox, and that hasn't worked either.
I can access my mail, with no problem, from my iPhone and my Windows 7 laptop, at home. Not the answer you're looking for? If you're sure that you're entering the correct sign-in information, there are a few scenarios as to why this might be happening. From Your Mobile Device On the Yahoo Sign-in page, tap Trouble signing in?. Did a post have a solution that worked for you? You should change your password immediately using the Password Helper tool. I was guided to select a new email and password, so I did. Refer the following link for more information: Security zones: adding or removing websites Also vary the Internet Explorer settings and check if the issue persists. You'll need to know your current password in order to change it to something else.
I have McAfee, and all I had to do was to turn off Net Guard for Firefox. Follow the instructions given in the Account Recovery Wizard. I'm beginning to think differently. Were you able to access this site earlier? Your Account Recovery Information is Incorrect or Has Changed Email providers take your account's security very seriously and will only let you reclaim an account if you can prove that you're the rightful owner. Do you get any error message? It is a company provided laptop and I was told that Windows Defender is all I would need, at the time it was issued. If your password contains numbers or letters, make sure that your caps lock or number lock keys are activated or deactivated as needed. Using windows 10, I have suddenly been unable to open my Yahoo mail.
I have Norton Security but I cannot get into with any of these suggestions. Never had problem until, a few days ago. Depending on the option you've selected, Yahoo will send an Account Key to your phone or email. Select an account to reset from the list connected to your mobile number or email address, and click Continue. I have tried your suggestions of bypassing Firefox's cache, using ctrl + shift + r, clearing Firefox's cache, and removing all Yahoo cookies per your methods described, and have tried reloading the page, for which it still does not work. Follow the step-by-step instructions to recover your account information.
I just hope to get this resolved so I can use my mac which I love. Do you have any more suggestions? Probably it is all related to the Microsoft fix kb2585542. I guess we can consider my problem fixed. Yahoo mail is not all that mac friendly. My next diagnostic step was to install Firefox and try it with that. But, if you can't use your mobile app, you can follow these steps: Yahoo Account Has Been Hacked If your Yahoo account has been hacked, click and follow the instructions.