Request Meter Checks Jumps in water bills may be caused by faulty meters or human error. If the investigation into the disputed bill determines you are at fault, you likely will be required to pay the the full amount and late fees accrued during the investigation. Are you sure you have the right bill?? Do visual checks of toilets, sinks, showers and outdoor water connections to rule out obvious leaks. This seemed strange to me but when I had people come out to check the meter everything seemed okay. Refuse Collection Fee The refuse collection fee is a flat monthly charge based upon the number of dwelling units and helps cover the City's cost for providing refuse and bulk waste disposal. I was then advised to have my meter reread, but of course there was no change in the meter. Is there a problem with my account? And that is the total bill? Help reduce the amount of wasted water with these tips.
I've been told they charge more if you don't. Salvation Army Help to Others H2O Norfolk, Chesapeake, Virginia Beach 757-543-8100 ext. Where can I dispose of sewage from my recreational vehicle? The date for the Public Hearing will be set when the Report is filed. The text on page 3 lists all the cities where the District provides wastewater service. For more information and pricing please see our. The only time it was higher was when we filled our pool. Payments can be made online at , by phone at 1-844-257-6063 or in person.
Has anyone else had this problem? Be prepared to request a specific action -- such as a reduction of the excessive bill to your average rate or an investigation by authorized personnel. How do I have my water service restored after normal business hours? We recommend that customers with swimming pools enroll in our. To bring greater awareness of the value and importance of good drinking water, the city will celebrate Drinking Water Week, May 5 to 11. Your meter is read by Department of Public Utilities employees approximately every 60 days. Ask the utility for a kit to test for hidden leaks in plumbing, or purchase one at a hardware store. How do I dispute the water usage on my bill? You might be asked to make a good faith payment comparable to the average monthly amount you paid in the months preceding the disputed period. Mine has not been that low.
The amount of water you use measured in ccf is multiplied by the current water rate to compute the amount of your water charge. Review Monthly Usage A jump in your water bill may reflect actual changes in usage. For more information, please visit the. For detailed information please see. Now our water bill is between 100 - 150 every other month. This charge has been in place since 1992, and represents the cost of meter reading, meter maintenance, billing, mailing, payment collection and processing.
The authorized third party is able to make payments and request billing information. When full payment is not posted to an account by the due date, a late payment fee of 1. Explanation of wastewater rates and charges. Please check for more information. How would wastewater rates change? While metering is designed to reduce water bills, it is important to note that no matter how much water a customer does or does not use, the cost of processing the bill remains the same to us. Create an account, and view your bill profile.
How can I set up Automatic Payments? Kelly Yes, I live in The City of Hampton I,ve been receiving ridiculously high water bills. More Info If you have questions about your water bill, call the Chesapeake Public Utilities Department at 757-382-6352 between 8 a. The only time it was higher was when we filled our pool. Payments made through third parties are not guaranteed to reach us in time to stop late payment fees, delinquency fees, prevent interruption, or restore water services after interruption. Proposed rate changes How would water rates change? This flat charge is included in the water charge.
Here is a brief explanation of these charges. If your water usage has not changed substantially, you may choose to dispute the higher bill. This rate is based on average residential water consumption rates for single family homes and does not consider water used for pools and irrigation. Third party payment centers often charge additional fees. Monday through Friday and 8:00 a.
Pay by Phone Call us at 866. Your utility may refer you to a customer dispute mediator, but you may also contact your state's public utilities commission or attorney general's office to request assistance. A malfunctioning meter may be the problem. How do I turn off the water service at my residence or business to make repairs or fix leaks? This bill is for the services available through the City of Portsmouth water, sewer maintenance and refuse disposal. In-Person Pay your water bill in person between 8 a.